Guidelines

Resplus in sales flow

Samtrafiken's industry agreement with the Swedish Consumer Agency from June 2023 stipulates that all resellers of Resplus journeys must ensure that the traveler is informed about Resplus Terms and Conditions before purchase.

Example, timetable view – Desktop

Resplus-journey with change.

Ticket journey

Attributes describing comfort and accessibility shall be displayed in the purchase dialogue

By displaying icons in the purchase dialogue that represent various attributes related to comfort and accessibility, the right expectations are established before the journey. In this way, the traveller receives relevant information about the customer offering for each leg of the trip.

”Alt” texts for accessibility with screen readers

The Resplus logo should be implemented with so-called "alt" text that screen readers can interpret. Below is an example of what these should say and how it might look.

Link: axesslab.com/alt-texts/

Ticket journey (1)

Example, timetable view – Mobile

Journey without and with change (Resplus).

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Purchase of Resplus Add-on for Season Ticket, e.g. SJ Annual Pass

Ensure correct texts and display of the Resplus logo.

In compound words, a hyphen must always be used after “Resplus”.

Product description (for example, on a subpage):

Resplus Add-on
With the Resplus Add-on to your annual pass, you can travel with local and regional public transport between 50,000 stops throughout Sweden. Simply board the connecting bus, train, or ferry and show your Resplus Add-on together with a valid ID. You can also book journeys for all transport included in the product at no additional cost.

ChatGPT sade:

Information in the purchase dialogue:


Heading: Add local and regional transport
Product name: Resplus Add-on
Short description: With the Resplus Add-on to your annual pass, you can travel with local and regional public transport between 50,000 stops throughout Sweden.

Example from sj.se/arskort > Buy annual pass:

Frame 1010101882

Contact details for the traveler

In order for each operator to be able to contact the traveler if needed, 
for example in the event of disruptions, the traveler's mobile number or email address must always be provided when booking.

Ticket journey
Ticket journey (1)
Frame 1010101956
Frame 1010101882